Client Services Representative

CFS is expanding its team and searching for a talented, service-driven individual to join the crew. As one of South Africa’s leading aviation partners, the company provides integrated aviation solutions across aircraft management, charter operations, and specialised support services. Guided by a commitment to safety, operational excellence, and exceptional customer service, the company delivers tailored aviation solutions to private, corporate, and commercial clients throughout Southern Africa and beyond.

The company is looking for an organised and proactive individual who communicates with confidence, takes ownership of their responsibilities, and understands the importance of exceptional service. The successful candidate should be comfortable working in a dynamic, fast-paced operational environment where priorities can shift quickly and attention to detail is essential.

• Engage directly with clients and prepare accurate charter quotations, incorporating route analysis, flight planning, operating hours, fuel availability, runway limitations, customs and immigration requirements, and overall flight feasibility.
• Liaise closely with the Operations Control Centre (OCC) to confirm operational requirements, assess flight feasibility, and ensure the effective coordination of each charter.
• Coordinate directly with aircraft owners and prepare detailed flight itineraries, ensuring all associated logistical requirements are accurately planned and communicated.
• Maintain accurate operational records and ensure all administrative responsibilities are completed efficiently and to the required standard.
• Support crew and aircraft allocation, contributing to effective operational planning and the seamless execution of scheduled flights.
• Maintain clear and proactive communication with clients and service providers throughout the planning, coordination, and execution of each flight itinerary.
• Develop and maintain strong, professional relationships with both new and existing clients, supporting long-term client engagement and retention.
• Keep clients informed throughout their journey, providing timely updates on quotations, upcoming flights, and flights currently in progress.
• Consistently deliver a professional, responsive and service-led client experience, reflecting the company’s commitment to operational excellence and exceptional service.

• Fluent in written and spoken English, with excellent communication skills and the ability to engage confidently and professionally with clients, colleagues, and service providers.
• National Senior Certificate (Grade 12/Matric or equivalent).
• Previous experience in business aviation or the broader travel industry would be advantageous.
• Strong computer literacy with proficiency across Microsoft 365 applications and the ability to confidently navigate digital operational systems.
• Comfortable adopting new technologies and AI-enabled tools to improve efficiency, streamline administrative processes and support day-to-day operational requirements.
• Strong organisational and administrative capabilities, with exceptional attention to detail.
• Ability to perform effectively in a fast-paced, service-driven environment, while managing multiple priorities with professionalism and composure.
• Willing and able to work rotational shifts, including weekends, public holidays and outside standard business hours, as operationally required.
• Valid driver’s licence and access to own reliable transport.

CFS offers a market-related package on a cost-to-company basis, including Provident Fund and Medical Aid contributions. Details pertaining to the remuneration package and applicable benefits will be discussed during the interview process.